Intuitive, versatile help desk ticketing system

Keep track of every customer conversation to elevate satisfaction and boost performance.

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ticket configuration

No sweat visualization

View all new, open, pending and closed help desk tickets at a glance for easy ticket management. Quickly arrange and sort by category, group, assignee or any other configuration. Every email ticket can be traced down to the smallest detail, or manage them in batches.

Adapts to what works for you

Configure tickets by owner, group, priority, tag or status. Create groups for sales, marketing, product support teams and more. Filter views according to channel, tags, source, dates and more. Intuitive and versatile, get the data you need now.

configure tickets

Powerful dashboard

Visualize it in grid or list format and take control. See help desk ticket flow as it comes in and from where. Assign tasks and ownership or send group emails. Later, click into real time reporting to get the big picture.

report dashboard

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ticket history

Ticket history & tracking

Since every conversation counts, ticket history can be reviewed in summary format. If needed, expand to see every detail. Time, date, owner and groups are stamped on every ticket for easy accountability.

Triage and flow

Not all customer inquiries are alike. Set up rules to prioritize urgency as high, medium or low. Don’t let critical issues get lost, and handle all requests in an orderly manner. You can even automate canned responses for improved performance.

create-business-rules
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Testimonials

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One of the most versatile tools out there in the market. It covers the essentials you might need for your day to day social media
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Mathilda Foster

Director - Sales

Its a really useful platform and our social media activity has been much better in terms of both organization and analytics.
customer-testimonial
Steven Ortega

Marketing Manager

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