Easy-to-use Intuitive, powerful help desk reports

Get comprehensive data on customer support to ramp up performance and drive growth. Visualize response times, ticket resolution metrics, feedback data and more in real time.

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Easy to understand at a glance

Evaluate performance and identify data trends with easy to read reports. Select bar or line graphics and configure as per your preferences.

Detailed reporting

Click to see the wide angle or minute details about ticket resolution time, response rates, feedback ratios and priority levels. Solid data helps improve customer satisfaction across the board.

detailed reporting

Find trouble spots

Instantly see where customer service is stumbling so you can improve the experience. Reporting gives you a birds eye view as well as the ability to examine details to implement fixes faster.

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clear visuals

Clear visuals

Get data presented in a way you can understand with less effort. Choose your layout and clearly see how customer service efforts are advancing.

Analyze and make it flow smoother

Examine the metrics you choose while being alerted to bottlenecks and ticket churn. Follow engagement lifecycles and plan ahead for optimal resource distribution. It’s all possible with ticket reporting and advanced analytics.

ticket reporting and advanced analytics

Testimonials

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One of the most versatile tools out there in the market. It covers the essentials you might need for your day to day social media
customer-testimonial
Mathilda Foster

Director - Sales

Its a really useful platform and our social media activity has been much better in terms of both organization and analytics.
customer-testimonial
Steven Ortega

Marketing Manager

500apps

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Go to the next level and grow your business with 500apps, an integrated suite of apps to help you scale up like the Fortune 500. The Infinity suite offers over 50 apps at just $50/user for your entire business. Get unlimited access to all our apps—start your 30-day free trial today.

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