Freshdesk is a cloud-based customer support platform and helpdesk solution that streamlines customer conversations across channels like email, social media, phone and chat. This effective package of innovative features that focus on productivity and collaboration makes it easy for all kinds of teams to ensure a great support experience for customers.
Top features provided by FreshDesk include ticketing, collaboration, omnichannel helpdesk, automations, self service, predictive support, reporting, customization and security.
Flow.ly automates your work by merging Triggers (like “New Contact”) and Actions (like “Create a Contact”) to complete an action easily in one application while a trigger occurs in another application.
Flow.ly and Freshdesk can keep you and your business on top of your customer’s view by generating Freshdesk tickets when customers fill out forms online, creates a new company on Freshdesk and creates a new contact easily.
Triggers when an existing ticket is updated
Creates a new ticket
Creates a new company on Freshdesk
Creates a new contact
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Director - Sales
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