What is FreshDesk?

Freshdesk is a cloud-based customer support platform and helpdesk solution that streamlines customer conversations across channels like email, social media, phone and chat. This effective package of innovative features that focus on productivity and collaboration makes it easy for all kinds of teams to ensure a great support experience for customers.


Top features provided by FreshDesk include ticketing, collaboration, omnichannel helpdesk, automations, self service, predictive support, reporting, customization and security.


Customer Service

How the integration works:

Flow.ly automates your work by merging Triggers (like “New Contact”) and Actions (like “Create a Contact”) to complete an action easily in one application while a trigger occurs in another application.

Flow.ly and Freshdesk can keep you and your business on top of your customer’s view by generating Freshdesk tickets when customers fill out forms online, creates a new company on Freshdesk and creates a new contact easily.


Update Ticket

Triggers when an existing ticket is updated


Create Ticket

Creates a new ticket

Create Company

Creates a new company on Freshdesk

Create Contact

Creates a new contact

How Flow.ly works

Flow.ly maximizes productivity by effectively integrating your favourite apps and services to create powerful automated workflows. Using Flow.ly, automatically sync data between your favourite apps, build complicated workflows and modify your workflows as and when you need.

Related Integrations:

Following are the integrations related to FreshDesk


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One of the most versatile tools out there in the market. It covers the essentials you might need for your day to day social media
Mathilda Foster

Director - Sales

Its a really useful platform and our social media activity has been much better in terms of both organization and analytics.
Steven Ortega

Marketing Manager


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