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Get opinions on tickets, FAQs, knowledge base content and more. Gain insight into what helps customer satisfaction and address areas that need improvement.
Break down ticket feedback data according to teams, individuals and knowledge base categories. Click thru to specific tickets or content for a more detailed analysis.
Filtering lets you see the data based on your pre-selected criteria. Sort by ticket type, individual, category and date range.
Make sure you’re on the right track by visualizing how feedback evolves over time. If you don’t see improvement, change gears and reevaluate until you nail it.
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